We appreciate your business, and we also want to respect your decision if you choose to cancel your membership. We are seeking to be fair and reasonable with respect to these policies. Please read through these policies before signing up for a membership.
If you purchased a monthly membership, this is a recurring membership which means that the credit card you used to purchase the membership will be charged every month on the day of the month you signed up. If you signed up on February 5, your card will be charged again on March 5 and in subsequent months until you cancel your membership.
If you choose to cancel your membership, you have 2 options:
1. Go to the website portal where you purchased the membership. You created an account. Go to your account and cancel your membership at least 24 hours before the day you will be charged again.
2. Email firstname.lastname@example.org 72 hours before the card will be charged again and we will cancel your membership for you.
3. Any/all remaining hours attached to you account will be deleted from your account upon cancelation and cannot be transferred or saved for later use.
Since our business is based on a monthly membership, you can cancel your membership anytime, but any refund you may be entitled to falls under the conditions outlined below.
We only offer a refund for the first 72 hours after you register and pay. Once you have paid, and 72 hours have passed, you are committed for that entire month. After 72 hours, you will not be given a refund for the rest of the month. Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Requesting a Refund & The Approval Process
Once your request for a refund is received and approved, we will send you an email to notify you that we have received and approved your request. In addition, we will calculate the amount of the refund you are entitled to receive, and we will remove you from the tee time scheduling software.
Method of Refund
If it is within 72 hours, we will process the refund through the same method. If you paid via credit card, we will process the return via credit card. Please realize that refunds via credit card are based on the timing of the credit card processor. These can take up to 7- 10 days to process.
Cancelation must be made at least 12 hours prior to scheduled Tee-time in order to receive a refund. Cancellations can be made within your account portal or by emailing help@MontclairIGC.com.
The purchase of gift cards and/or e-gift cards cannot be refunded.
Email email@example.com for questions related to refunds and returns.