REFUND & CANCELLATION POLICY

We appreciate your business, and we also want to respect your decision if you choose to  cancel your membership. We are seeking to be fair and reasonable with respect to these  policies. Please read through these policies before signing up for a membership.

MEMBERSHIPS

Cancellation Policy

If you purchased a monthly membership, this is a recurring membership which means  that the credit card you used to purchase the membership will be charged every month  on the day of the month you signed up. If you signed up on February 5, your card will be charged again on March 5 and in subsequent months until you cancel your membership.

If you choose to cancel your membership, you have 2 options: 

1. Go to the website portal where you purchased the membership. You created  an account. Go to your account and cancel your membership at least 24 hours  before the day you will be charged again. 

2. Email help@montclairigc.com 72 hours before the  card will be charged again and we will cancel your membership for you.

3. Any/all remaining hours attached to you account will be deleted from your account upon cancelation and cannot be transferred or saved for later use.

Refund Policy

Since our business is based on a monthly membership, you can cancel your membership  anytime, but any refund you may be entitled to falls under the conditions outlined below.

We only offer a refund for the first 72 hours after you register and pay. Once you have  paid, and 72 hours have passed, you are committed for that entire month. After 72 hours,  you will not be given a refund for the rest of the month. Our refund and returns policy  last 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Requesting a Refund & The Approval Process 

Once your request for a refund is received and approved, we will send you an email to  notify you that we have received and approved your request. In addition, we will  calculate the amount of the refund you are entitled to receive, and we will remove you  from the tee time scheduling software. 

Method of Refund

If it is within 72 hours, we will process the refund through the same method. If you paid  via credit card, we will process the return via credit card. Please realize that refunds via  credit card are based on the timing of the credit card processor. These can take up to 7- 10 days to process.  

OTHER PURCHASES

Non-member Rental

Cancelation must be made at least 12 hours prior to scheduled Tee-time in order to receive a refund. Cancellations can be made within your account portal or by emailing help@MontclairIGC.com.

Gift Cards

The purchase of gift cards and/or e-gift cards cannot be refunded.

Need help?

Email help@montclairigc.com for questions related to refunds and returns.